Counseling in Brooklyn and Virtual
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    FAQs

    FAQs

    Where are you located?

    Our physical offices are in South Park Slope, Brooklyn, on a beautiful tree-lined street, off the F/G line. We will continue to offer virtual or hybrid sessions as well. Some of our therapists will remain virtual only (see bios).

    What are your office hours?

    Each of our clinicians have different hours. A couple work only during the weekdays, while a few have weekend and evening hours available. Once you contact us we will ask you your general availability and then find you a clinician that has a schedule that fits.

    Do you accept insurance for payment?

    Most of our clinicians are in-network for Cigna and Blue Cross Blue Shield. However, Ricki Grater, LCSW is private pay only.

    We offer out-of-netowrk services for some insurance companies. Please speak with us for more details.

    What forms of payment do you accept?

    We accept major credit cards, Venmo, check and cash (in-person) as forms of payment.

    What is your cancellation policy?

    We require 24 hours notice to cancel or reschedule and avoid a cancellation or no-show fee of $75. If we are able to reschedule within the same week, no cancellation fee will be charged. We will usually be able to do a virtual session in place of an in-person session if minor illness or a scheduling conflict prevents you from traveling to our office.

    When you go back to in-person, will you still be offering virtual therapy?

    Yes. We plan to return to in-person when the national and local guidelines determine it is safe. However, after discovering teletherapy has many benefits, we will continue to offer hybrid and virtual therapy ongoing for those who want.

    I’ve never talked to anyone. What do I need to know?

    You don’t need to know anything. Just show up. Our therapists’ first goal is to create a safe and supportive environment and to get to know you, why you are seeking therapy at this time, and what your goals are. You don’t even need to know your goals, this might be something we figure out together.

    What’s the difference between talking to you or my best friend or family?

    A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you objectively, without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential.

    Why shouldn’t I just take medication?

    Medication can be effective but it alone does not solve all issues. Sometimes medication is needed in conjunction with therapy. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals.

    How long should I expect to stay in therapy?

    There’s no way of saying. Short-term, solution-focused therapy with a single issue specific goal could take a couple of months, while longer term therapy, such as personal development, dealing with anxiety or depression, can continue for longer. Everyone’s circumstances are unique and the length of time is multi-determined. What is most important is that we communicate with each other about your goals, your experience of therapy, and about what is and is not working for you throughout the process. If at any point you feel you would like to complete your work with your therapist, or wish to do only a certain number of sessions from the beginning, we welcome conversations about how we might structure the process for your greatest benefit.

    How do I know when it’s time to end therapy?

    There are a number of reasons why therapy may come to an end. You may feel your goals are achieved and you want to try putting them into action without the weekly sessions to come back to, you may feel content with where you are and ready to keep going on your own, there may be extenuating circumstances like moving, job change, money matters, or you may feel the fit with your therapist is not serving you as you had hoped. We ask that whatever the reason, when you are thinking about ending, you speak with your therapist so that together you can share the process of coming to a close. This is a great learning opportunity and much can be gained in the termination process.

    How can I make the most of therapy?

    Your active participation, honesty and dedication is crucial to your success.

    What if I have other questions?

    Please feel free to contact us with any other questions you may have.